Case Study: Carbon Health cuts communications costs in half with RingCentral

Carbon Health Cut its Communications Costs in Half with RingEX

Carbon Health, a multibillion-dollar healthcare provider serving patients across the US, needed a more scalable communications system as it expanded to thousands of employees and clinics. Its old phone setup created workflow delays, including manual phone activation and missed patient calls, and the company also wanted to reduce telecom costs. Carbon Health turned to RingCentral and its RingEX platform, with key integrations like Okta, to address these challenges.

RingCentral implemented RingEX with Okta integration to streamline access and simplify phone activation across offices and clinics, backed by dedicated deployment support. The result was a major efficiency boost and lower operating costs: Carbon Health cut its communications costs in half, while improving workflows so staff could respond to patients more quickly.

Carbon Health

Umar Khan

Director of IT