Case Study: Canadian Technology Company consolidates seven communication solutions into one with RingCentral

Canadian Technology Company Consolidates Seven Different Communication Solutions into One with RingCentral

A Vancouver‑based Canadian technology company founded in 2000 that provides a cloud customer‑intelligence platform faced a fragmented global communications environment across 11 locations: seven different phone, video and chat vendors, aging on‑prem phone systems at risk of failure, and lost productivity as employees struggled to connect. The IT team’s goal was to consolidate voice, video and messaging into one modern, global platform.

The company deployed RingCentral MVP—cloud phone service, web and video meetings, RingCentral Rooms and team messaging (Glip)—and integrated it with critical tools like PagerDuty and internal automation. With 100% adoption, the unified solution eliminated on‑prem management headaches, improved business continuity, streamlined cross‑office meetings, centralized alerts for faster incident response, and delivered measurable gains in operational efficiency and staff productivity.