Case Study: California Skin Institute achieves centralized communications and remote-work readiness with RingCentral

California Skin Institute - Customer Case Study

California Skin Institute (CSI) is California’s largest private-practice dermatology group, with more than 40 locations and hundreds of providers offering medical and cosmetic skin care. Rapid growth through mergers left CSI operating a patchwork of aging, incompatible phone systems, which made transferring calls between offices difficult, prevented call-volume monitoring and analytics, and hindered proper staffing during periods of high patient demand.

CSI deployed RingCentral’s cloud communications to centralize telephony and gain real-time visibility into inbound calls with Live Reports. The solution simplified interoffice transfers and colleague-to-colleague calls, enabled data-driven staffing decisions, and provided seamless remote access—allowing billing and support teams to take patient calls from home during pandemic lockdowns—resulting in improved call handling, operational continuity, and scalability.

California Skin Institute

Elyse Watts

IT Project Manager