Case Study: Bytes boosts telephony productivity and customer experience with RingCentral

Bytes boosts telephony with RingCentral’s 99.999% uptime

Bytes, a professional services IT solutions provider and Microsoft Partner, faced challenges with its outdated on-premises telephony system which delivered poor inbound or outbound calling experiences and had stalled upgrades. Seeking a unified communications solution, they turned to their partner RingCentral to implement RingCentral for Microsoft Teams, specifically using the embedded dialler and direct routing options.

The solution integrated RingCentral's cloud phone system directly into Microsoft Teams, providing employees with a familiar interface while gaining enterprise features and 99.999% uptime. Results included improved productivity through integrations and AI features like voicemail-to-email, and firsthand product experience that strengthened Bytes' partnership with RingCentral, helping them achieve RingCentral Reach™ Gold Partner Status.

Bytes