Case Study: Burgers’ Smokehouse boosts call capacity 10x with RingCentral RingCX

Burgers’ Smokehouse boosts call capacity 10x with RingCentral

Burgers’ Smokehouse, a family-owned meat processor, faced severe communication challenges due to a rigid legacy on-premise phone system. The system was costly to maintain and could not flex to handle a 900% seasonal spike in call volume, creating bottlenecks and leaving supervisors with no real-time visibility into agent availability. To address this, the company migrated to the RingCentral RingCX contact center platform.

By implementing RingCentral's cloud-based solution, Burgers’ Smokehouse gained real-time monitoring capabilities and the ability to scale instantly. This allowed them to successfully handle a surge from 50 to 500 daily calls without lag. The result was a 10x boost in call capacity, the elimination of unnecessary downtime, and a substantial increase in single-call resolutions thanks to features like real-time agent coaching.

Burgers’ Smokehouse