Case Study: Brothers Services Company achieves 20% more appointments with RingCentral RingCX and AI Quality Management

Brothers Services Company boosts appointments 20% with RingCentral

Brothers Services Company, a residential construction and remodeling firm, faced operational friction due to manual coaching processes and a lack of visibility into agent performance. Using only basic phone systems, management could manually audit very few calls, leaving most interactions unreviewed and creating a reactive, inefficient coaching environment.

To solve this, the company implemented RingCentral's RingCX call center platform with AI Quality Management (AI QM). The solution provided real-time visibility and automated, data-driven coaching. With RingCentral, Brothers Services Company achieved a 20% increase in appointments scheduled, a 75% improvement in agent performance visibility through AI QM, and a 40% boost in team efficiency via the supervisor dashboard.