Case Study: Brinker International improves guest experience and cuts telecom costs with RingCentral

Brinker International retires 1,000+ phone systems with RingCentral

Brinker International, a major casual dining restaurant company, faced operational challenges due to its decentralized legacy telephony infrastructure. With over a thousand outdated on-premise phone systems across its locations, the company struggled with high maintenance costs, inconsistent guest experiences, and an inability to make efficient company-wide changes. Seeking a centralized solution, Brinker turned to RingCentral.

The company implemented RingCentral's unified communications platform, consolidating all telephony into a single cloud environment. This allowed Brinker's team to easily manage call flows and updates from a central admin portal and facilitated a seamless shift to remote work. They also adopted RingCentral Contact Center for their support operations. The solution significantly lowered costs by eliminating hardware repairs and multiple vendor contracts, while improving operational efficiency and guest service.

Brinker International