Case Study: BrightSpring Health Services achieves simplified, scalable communications and remote‑work readiness with RingCentral

BrightSpring Health Services - Customer Case Study

BrightSpring Health Services is a leading US provider of complex home- and community-based healthcare, with 50,000 employees and a nationwide portfolio built largely through acquisitions. As the company expanded across hundreds of offices and many distributed field staff, IT leaders faced the risk of fragmented, incompatible phone systems and dozens of local telco contracts that made unified communications difficult to manage.

BrightSpring adopted RingCentral’s unified cloud platform for voice, SMS, meetings, video, and team messaging, allowing centralized management from a single login and easy rollouts across subsidiaries. The solution scaled seamlessly with growth, kept dispersed teams connected on any device, simplified operations, and enabled a smooth transition to remote work during lockdowns, earning strong internal endorsements.

BrightSpring Health Services

Joe Deaton

VoIP Engineer