Case Study: BNFT.pros achieves mobile success and 11% productivity gain with RingCentral

BNFT pros Achieves Mobile Success With RingCentral

BNFT.pros is a Houston-based insurance and benefits analysis agency that helps seniors and corporate clients with Medicare. With 18 employees spread across four counties and most agents frequently working in the field, the company found its traditional landline phone system couldn’t give remote staff reliable access to the office phone system.

BNFT.pros moved to RingCentral Office — a virtual phone solution with calling and online fax plus a mobile app — so each agent has a direct extension and can forward business calls to their cell. The change increased connectivity and employee satisfaction, enabled true mobile work, and delivered an 11% year-over-year productivity gain in Q1 2012 while providing a scalable, cost-effective platform for future growth.

BNFT.pros

Mounir Dahdah

Founder