Case Study: Blooms The Chemist achieves enterprise-grade, cost-effective pharmacy communications with RingCentral

Blooms The Chemist saves 80% on phone bills with RingCentral

Blooms The Chemist, a network of independently owned pharmacies in Australia, faced a major challenge when the COVID-19 pandemic hit. Their support office needed to rapidly transition to a work-from-home model, but was hindered by a rigid, on-site telephony system. CIO Martin Olds needed a solution to keep his team connected and effective. This initial challenge led to a broader need to provide a modern, flexible telephony service to their entire pharmacy network.

RingCentral implemented its UCaaS solution, RingEX, across the Blooms The Chemist network. The solution provided enterprise-grade features, cost savings, and in-house control for individual stores. The results were significant, with one pharmacy reporting approximately 80% savings on its phone bill. To date, around 80 stores use RingCentral, with new stores coming online weekly, benefiting from reliable, enterprise-level communications.

Blooms The Chemist