Case Study: Big Data Company achieves improved customer support, lower communications costs, and global VoIP standardization with RingCentral

Big Data Company Has Improved Customer Support, Reduced Expenses, and Standardized Its Global Workforce on One Easy-to-Use Phone Platform

Big Data Company is a fast-growing high-tech firm (founded 2011, HQ in Santa Clara) that expanded from 750 to over 1,100 employees across 19 countries and struggled to support its globally distributed workforce. IT leadership needed a better phone solution that integrated with their CRM, consolidated multiple vendor relationships, standardized communications worldwide, and improved how support calls were routed and handled.

RingCentral delivered a single, easy-to-rollout VoIP platform with smooth number and device migration, Salesforce integration for time-zone–based call routing, Global MVP for local calling from mobile devices, and built-in meetings/video. The result was faster, more reliable support, standardized global communications, reduced mobile and overall communications costs, and improved employee productivity.