Case Study: Belly achieves fewer missed calls and streamlined communications with RingCentral

Belly Discovers the Perks of RingCentral

Belly is a Chicago-based digital loyalty platform serving over 7,000 merchants and three million members with about 120 employees. The company’s previous phone system was not user-friendly, lacked individual user access and detailed call logs, and made it difficult for the sales team to track performance and for remote staff to manage calls—resulting in missed calls and administrative headaches.

Belly switched to RingCentral in a one-week migration while keeping its existing numbers and adopted features like an auto-receptionist, time-zone routing, department grouping, faxing, softphone and mobile call forwarding. The result was fewer missed calls and shorter wait times, improved call tracking and easier system management for the administrator, and better internal and merchant/member communication supported by responsive customer service.

Belly

Adam Svoboda

Purchasing Associate