Case Study: Beauty Solutions achieves real-time communication, higher team productivity, and improved customer service with RingCentral

Beauty Solutions Improves Its Internal Processes, Team Productivity, and Customer Service with RingCentral

Beauty Solutions is a 100-employee wholesale distributor of high-end beauty products and educator for salon professionals across California, Nevada, and Arizona. Rapid growth strained its legacy VoIP system—texting was unreliable, call handling was inconsistent, and remote staff couldn’t easily join customer-service workflows—so the company looked for a more robust cloud phone solution.

After a successful trial, Beauty Solutions rolled out RingCentral MVP company‑wide, using business texting, MMS, team chat, call queues and analytics. The platform improved real‑time collaboration between sales, warehouse and store staff, enabled remote employees to take calls, revealed peak call times for better staffing, fixed misrouted calls with a new menu, and captured sales opportunities via voicemail monitoring—boosting productivity, customer experience, and revenue.

Beauty Solutions

Shane Brown

IT Manager