Case Study: Barx Parx boosts bookings, increases revenue, and delights clients with RingCentral Texting

Barx Parx Is Adding Bookings Increasing Revenue and Delighting Clients and Their Humans with RingCentral Texting

Barx Parx is a 12,000 sq. ft. indoor dog park and pet resort in Las Vegas (founded 2018) offering memberships, daycare, boarding, grooming and training. Rapid growth created a communications challenge: staff are frequently on the floor amid barking and away from desks, making phone calls slow, error-prone, and disruptive. The team needed mobility and SMS to handle routine client requests efficiently.

Implementing RingCentral’s cloud communications gave Barx Parx a shared business number with SMS, mobile apps, automated menus, video conferencing, and HubSpot integration. Staff now schedule appointments and receive grooming photos by text (appointments take ~30 seconds vs. minutes), boosting dog daycare revenue by 5.2%, enabling zero-downtime migration, surfacing client details on incoming calls, and improving staff work–life balance.

Barx Parx

Troy Freet

Co-Owner