Case Study: Axis Integrated Mental Health achieves 60% more new patient intakes with RingCentral AI Receptionist

Axis Mental Health, a Colorado-based clinic, leveraged RingCentral's AI Receptionist to significantly reduce missed calls and increase new patient intakes by 60%, which translates to a projected $1.7M additional revenue

Axis Integrated Mental Health, a Colorado-based mental health clinic with three locations, faced the challenge of providing timely, 24/7 support while reducing missed calls and improving access to care. In a state where finding mental health help can be confusing and urgent needs often arise outside business hours, the clinic needed a better way to respond to potential patients. Axis Integrated Mental Health used RingCentral’s AI Receptionist to address these communication gaps.

RingCentral implemented AI Receptionist to streamline call handling and ensure more consistent access for callers, and the impact was immediate. The solution helped reduce missed calls and increase new patient intakes by 60%, contributing to a projected $1.7M in additional revenue for Axis Integrated Mental Health.

Axis Integrated Mental Health

Liesl Perez

Cofounder