Case Study: Axial achieves improved IT efficiency and mobility with RingCentral

Axial Improves IT Efficiency with RingCentral

Axial is a New York–based network that connects professionals who run, advise, finance, and acquire private companies. With 98 employees and a sales team that spends roughly 80% of their time on the phone, Axial needed a more flexible, feature-rich phone system after its previous provider lacked essential capabilities (call recording, individual fax lines, easy conference calling, BYOD) and required costly dedicated bandwidth to guarantee call quality.

Axial switched to RingCentral Office and adopted desktop and mobile apps, individual conference bridges, electronic faxing, Salesforce integration, and a corporate extension directory. The change delivered better call quality and mobility (call flipping and softphone use), reduced help-desk telecom tickets, lightened the lone IT manager’s workload, and boosted overall productivity and customer service capacity worldwide.

Axial

Jeff Kunkel Jr.

Manager of Information Technology and Operations