Case Study: AXA achieves faster, unified digital customer engagement with RingCentral

AXA - Customer Case Study

AXA, the largest insurance provider in Switzerland with 1.9 million local customers and over 107 million worldwide since 1859, needed a simpler, more consistent way to engage digitally. Previous customer service tools gave agents no unified view of customer history or cross‑channel interactions, leading to slow, fragmented responses.

AXA piloted and deployed the RingCentral Digital Engagement platform to centralize and automate interactions and integrate with existing systems. By routing inquiries from multiple digital channels into a single agent view, the solution sped up response and handling times, improved team collaboration, scaled agent capacity, and delivered a more consistent, personalized customer experience.

AXA

Harald Felgner

Digital Experience Designer, UX Innovation