Case Study: AUTOPAY saves sales managers time with RingCentral RingCX

AUTOPAY helps its Sales Managers save 20% of their time with RingCX’s workflow automations

AUTOPAY, a financial services company helping customers secure affordable auto loans, saw demand for its services surge in 2020 and grew its workforce by more than 50%. With about a thousand prospect calls a day, it needed a better way to manage high-volume inbound and outbound calling while maintaining a strong customer experience, so it turned to RingCentral’s RingCX contact center.

RingCentral implemented RingCX, which AUTOPAY selected for its capability, ease of use, stability, and cost. The solution helped support sales and service operations at scale and, according to the case study, saved AUTOPAY’s Sales Managers 20% of their time through workflow automations, improving efficiency as the company continued to grow.

Autopay

Bill Heep

Director of Communications and Systems