Case Study: Advanced Dermatology & Cosmetic Surgery improves patient care and call-answer rates with RingCentral

America’s premier dermatology practice uses RingCentral to improve its call-answer rate significantly

Advanced Dermatology & Cosmetic Surgery, a trusted healthcare provider with more than 40 years of experience, faced a growing telephony challenge during the pandemic as clinic shutdowns made it harder to manage patient-referral calls and faxes. The practice turned to RingCentral for a communications solution across its administrative and clinical locations to improve responsiveness, workflows, and patient care.

With RingCentral, Advanced Dermatology & Cosmetic Surgery gained built-in remote faxing, easier phone-system management, and faster setup for new or acquired locations. The results included quicker response times to referrals, improved revenue streams, more efficient clinic updates, and significantly lower telecommunications costs, while reducing tasks that once took days to just minutes.

Advanced Dermatology & Cosmetic Surgery

Brett Mcvay

Network Administrator