Case Study: Altronics improves customer service and support with RingCentral

Altronics - Customer Case Study

Altronics, a customer-focused Australian retailer and supplier of electronic components and public address equipment, needed a more reliable communications platform to support customers across Australia and globally. After experiencing outages on its previous cloud system and challenges with mobile softphone use for traveling staff, Altronics looked for a solution that could better support its complex operations and large number of hunt groups.

RingCentral provided a highly available cloud-based voice platform that enabled a seamless migration from Mitel, reducing deployment time and minimizing disruption for users. With RingCentral, Altronics improved service continuity, increased operational simplicity, and lowered migration costs, while also gaining a stronger mobile app for staff on the move.

Altronics

Pierre Delpech

System Administrator