Case Study: AllThingsCX achieves 50% cost savings and 25% faster handling with RingCentral RingCX

AllThingsCX cuts client call handle times by 25%

AllThingsCX, a global customer experience consultancy and RingCentral partner, was struggling with fragmented communication channels, application overload, and limited visibility into customer interactions. In the automotive sector especially, agents had to switch between multiple tools, while supervisors lacked the data needed to coach teams effectively and spot call trends. RingCentral’s RingCX and AI solutions were used to help address these challenges.

RingCentral implemented a unified cloud contact center with RingCX and AI Quality Management (AI QM), replacing disconnected systems with centralized oversight, automated transcripts, scorecards, and coaching insights. The result was a 50% reduction in telephony costs and a 25% decrease in average handle time, while also giving supervisors real-time dashboards and better tools to improve agent performance and customer engagement.

AllThingsCX

Daryn Robinson

Founder and CEO