Case Study: AimBank achieves 173% ROI and unified, reliable cloud communications with RingCentral

AimBank - Customer Case Study

AimBank, a regional bank with 27 branches across Texas and New Mexico and nearly $2 billion in assets, faced frequent outages and high costs from a custom multi-carrier PBX VoIP system. The distributed PBX appliances created service dependencies between markets, interrupted 24-hour telephone banking when systems failed, incurred multiple carrier fees, and left staff using disconnected tools like Skype for messaging and video conferencing.

AimBank deployed RingCentral’s unified cloud communications across all 27 locations (keeping existing handsets and numbers) with Blue Layer IT Services assisting on the backend; conversion took one month and training was complete in three. The move retired PBX hardware and carrier fees, unified billing and tools (voice, messaging, video), improved uptime and customer service, cut IT maintenance time, boosted user productivity, and achieved a 173% ROI with payback in about five months.

AimBank