Case Study: Aghapy Medical Center reduces telephony costs and improves patient calling with RingCentral cloud telephony and eFax

Aghapy Medical Center cuts telephony costs and modernizes faxing with RingCentral

Aghapy Medical Center, a general practice clinic, was limited by an on-premise PABX system that restricted it to only four phone lines, causing patient call congestion. Their previous provider also delivered unpredictable costs and bill shocks. They sought a reliable, secure, and cost-effective cloud-based telephony solution from RingCentral.

By implementing RingCentral's cloud-based telephony and online fax platform, the medical center gained unlimited line capacity and predictable monthly costs. The solution improved the experience for both staff and patients by eliminating busy signals and ensuring consistent caller ID. RingCentral also delivered significant results, including reduced overall telephony costs, the elimination of paper faxes, and internal management of the system without third-party support.