Case Study: The Office Gurus achieves omnichannel contact center growth with RingCentral

After Saving its Clients on Telecom with RingCentral Engage Voice, The Office Gurus Rolls Out RingCX

The Office Gurus, a leading business process outsourcing company with contact centers across the Americas, helps clients scale support without sacrificing customer experience or brand quality. As it looked for a cost-effective way to expand contact center capacity and serve customers through multiple channels, it relied on RingCentral, including RingCentral Engage Voice, to support its operations.

RingCentral helped The Office Gurus save its clients on telecom costs with Engage Voice, and the company later rolled out RingCX to add omnichannel capabilities. With RingCentral, The Office Gurus improved the client experience and strengthened its ability to attract new customers coming from other outsourcing vendors, while continuing to deliver fully customized phone, chat, email, and text support.

The Office Gurus

Jaimie Bell

Vice President Client Solutions