Case Study: Accredited Power achieves greater call visibility and 30%+ productivity gains with RingCentral

Accredited Power saves $72,000 annually and boosts productivity 30%+ with RingCentral

Accredited Power, an Australian energy efficiency company, faced high costs and a lack of visibility with its traditional phone system. Its call center was spending up to $6,000 monthly on national numbers and could not track call queues or performance. The challenge was exacerbated by the need to quickly enable remote work at the start of the COVID-19 pandemic.

By implementing RingCentral's Unified Communications as a Service (UCaaS) solution with the Live Reports add-on, Accredited Power empowered its staff to work seamlessly from home and gained real-time call visibility. The switch to local numbers saved the company $72,000 annually, while productivity improved by over 30%. RingCentral also enabled live call transfers to scheduling teams, enhanced customer trust, and provided full call recording for auditing purposes.