Case Study: Citation Professional Solutions achieves seamless remote work with RingCentral Cloud Communications

A Forward-Thinking Switch to Cloud Communications Made All the Difference for Citation Professional Solutions

Citation Professional Solutions, a UK professional services company, needed a way to keep employees connected and serving clients as the pandemic forced a rapid shift to remote work. Having already started rolling out RingCentral’s cloud communications solution, Citation turned to RingCentral to help move its entire workforce off the legacy phone system and into a work-from-anywhere setup.

RingCentral enabled Citation to use the RingCentral app and RingCentral Video for remote client calls, virtual sales conversations, and nonintrusive facility inspections. As a result, Citation was able to continue delivering service during lockdowns without complex home equipment, with staff simply using laptops or smartphones. RingCentral helped keep operations running smoothly and supported business continuity across the company.

Citation

Lee Mills

Service Director