Case Study: 24HR Lockouts achieves faster dispatches and 60% infrastructure cost reduction with RingCentral

24HR Lockouts Enhances the Customer Experience with the RingCentral Platform

24HR Lockouts is an emergency locksmith provider serving residential, commercial, and automotive customers. The company faced inefficiencies and reliability problems with an on-premise communications system—especially with many dispatchers working remotely—and needed a faster, more transparent way to update anxious customers and give locksmiths quick job confirmations.

Using the RingCentral Developer Platform, 24HR Lockouts integrated cloud-based calling and SMS into its custom CRM and dispatch system (built with the JavaScript SDK) in under two months, enabling real-time, two-way phone and SMS communication logged directly in the dispatch system. The integration cut infrastructure costs by 60%, sped up dispatch and response times, reduced downtime, improved customer and locksmith satisfaction, and provided consolidated communication history while opening opportunities for reviews and SMS-based customer nurturing.

24HR Lockouts

Jason Naecker

Owner