Case Study: Goodwill reduces communications costs and boosts user satisfaction with RingByName

Goodwill Dramatically Reduces Monthly Communications Expenses and Increases User Satisfaction

Goodwill of South Florida, a large nonprofit with 3,000 employees across headquarters, retail stores, and donation centers, was dealing with outdated and inconsistent phone systems that hurt customer experience, complicated communication for users with very different needs, and created budget pressure. RingByName was brought in to help modernize and simplify communications across the organization with a system that could work for both office staff and remote employees, including many workers with disabilities.

RingByName implemented a unified cloud-based communications platform across Goodwill’s locations, replacing old phones and fixing network issues where needed while keeping upfront costs low. The result was a 43% reduction in the monthly phone bill, a 79% increase in user satisfaction, and tens of thousands of dollars in annual savings from avoided repair costs, while giving employees the flexibility and features they needed.

Goodwill

Samuel Robinson

Head of IT