Case Study: Alcatel-Lucent Enterprise avoids VMware cost hikes with Rimini Street support

Alcatel-Lucent Enterprise avoids VMware cost hikes and resolves a critical vCenter incident with Rimini Street

Alcatel-Lucent Enterprise (ALE), a provider of networking and communication solutions, was facing significant cost increases for its VMware support following the Broadcom acquisition. Having already successfully partnered with Rimini Street for support of its Oracle Database, ALE turned to the vendor again to address the VMware price hikes without the complexity of replacing the platform entirely.

By implementing Rimini Support™ for VMware, ALE received expert, responsive assistance that was proven during a critical certificate update incident that threatened system downtime. Rimini Street provided immediate, hands-on support to resolve the issue, demonstrating a commitment that exceeded their previous vendor experience. The partnership with Rimini Street resulted in substantial cost savings, allowing ALE to reallocate funds to innovation projects, and provided peace of mind through enterprise-grade support.

Alcatel-Lucent Enterprise