Case Study: Tacala LLC streamlines AP for 300+ franchise locations with Rillion (Palette AP Automation)

Tacala Chooses Rillion AP Automation to Help Manage 300+ Franchise Locations

Tacala LLC, the largest Taco Bell franchise operator in the US with more than 300 locations and roughly 60,000 invoices a year, needed to streamline accounts payable, manage recurring utility bills across multi-site operations, handle HR documents, and provide an audit trail while integrating with Microsoft Dynamics GP. To tackle this, Tacala chose Rillion (formerly Palette) and its AP automation offering—specifically Invoice Processing, Contracts and Documents.

Rillion implemented outsourced invoice capture (≈98% accuracy), a contract module that matches recurring service invoices across 300+ locations, automated approval workflows for non-PO invoices, and a searchable archive tied into Dynamics GP. The Rillion solution reduced Tacala LLC’s manual workload, optimized AP operations, improved reconciliation and auditing, and enabled 70 users to efficiently manage high-volume, multi-entity invoicing.

Tacala LLC

Carrie Self

Manager, FP&A