Case Study: L.J. Stone achieves an 11% higher close rate with Rilla

Saving time and growing revenue with Rilla

L.J. Stone, a home remodeling company, was facing challenges in training and managing its sales team. Sales Manager Rick Polei was spending excessive hours monitoring calls in person, which was unsustainable. The company also lacked objective data from sales conversations, making it difficult to ensure consistency and accuracy in reporting. They turned to the vendor Rillavoice for a solution.

Rillavoice provided a platform that enabled leadership to monitor and gain insights from sales calls remotely. This solution saved managers significant time and provided valuable data for coaching. The implementation led to an 11% increase in the overall close rate, a 22% increase in Net Sales Per Lead Issued, and an average ticket size increase of $1,332. Rillavoice also drastically improved the training process for new team members.

L.J. Stone

Rick Polei

Sales Manager