Case Study: Door Serv Pro achieves month-over-month revenue growth with Rilla

Rilla builds sales technician confidence

Door Serv Pro, a provider of professional garage door services, faced a challenge where their sales technicians were not consistently following the company's proven eight-step sales process. This led to stalled calls and missed opportunities. They needed a way to evaluate and coach their team on every call without requiring a manager's physical presence, and they turned to Rillavoice for a solution.

Rillavoice provided an automated call recording and analysis tool that evaluated each call against Door Serv Pro's specific process. This allowed technicians to review their own performance and gave leadership a means to conduct targeted coaching. The solution, initially met with reluctance, quickly built technician confidence and consistency. Using Rillavoice resulted in immediate month-over-month revenue growth for four consecutive months.

Door Serv Pro

Adam Hanna

Service Manager