Case Study: Fox and Sons achieves 80% faster training and 30% higher close rates with Rilla

More effective training leads to more five-star reviews at Fox and Sons

Fox and Sons, a home services company, faced an overwhelming challenge with their traditional coaching method of manager ridealongs, which was inefficient and failed to provide technicians with consistent, data-driven feedback for improving customer service. They turned to the vendor Rillavoice and its product Rilla to find a more scalable solution.

Rillavoice implemented Rilla, an AI-powered call analysis tool that automatically identifies key moments in customer interactions for review. This solution eliminated the need for most physical ridealongs, drastically reducing training time. The results were significant: Fox and Sons cut training time by over 80%, boosted their average close rate by 30%, and saw a marked increase in five-star reviews.

Fox and Sons

Ted Fox

Owner