Case Study: L.J. Stone boosts close rates and sales performance with Rilla

L.J. Stone increases close rate by 11% with Rillavoice

L.J. Stone, a home remodeling company, faced challenges in managing and training its sales team effectively. Sales Manager Rick Polei was spending excessive time physically attending sales calls to monitor his team's performance, which was an unsustainable process. The company needed a better way to gain insights from customer interactions and ensure consistent sales techniques, especially as their clientele's needs evolved toward safety-oriented renovations. They turned to the vendor Rillavoice for a solution.

By implementing Rillavoice's platform, L.J. Stone's leadership gained the ability to monitor sales calls remotely, saving significant time and providing immediate feedback. This solution led to measurable improvements, including an 11% increase in the overall close rate, a 22% rise in Net Sales Per Lead Issued, and an average ticket size increase of $1,332. The vendor's tool also accelerated the training of new team members and gave the sales manager valuable time back in his schedule.

L.J. Stone