Case Study: Lazer Home Services boosts close rates and average sale with Rilla

Lazer Home Services - Customer Case Study

Lazer Home Services, a provider of plumbing, electrical, and HVAC services, faced a challenge in maintaining consistent customer service and training accountability across its field technicians. With the service manager unable to be physically present on every job, it was difficult to monitor how technicians delivered the company's promised experience and to identify specific areas for improvement. They turned to the vendor Rillavoice for a solution.

By implementing Rillavoice, the service manager gained visibility into field operations, allowing for targeted coaching and almost real-time feedback. This solution pinpointed process weak spots and improved how technicians closed calls. The results for Lazer Home Services were significant, including a 10% increase in close rates and an average sale increase of $250, equating to a 60% boost. Rillavoice enabled more effective training and ultimately helped the company deliver a better customer experience.

Lazer Home Services

Jarod Skau

Service Manager