Case Study: Impact Enclosures increases close rates and improves sales training with Rillavoice

Impact Enclosures boosts close rates by 43% with Rillavoice

The customer, Impact Enclosures, a provider of outdoor living spaces, faced challenges with its sales process, particularly in onboarding and training new reps. The traditional method of manager ridealongs made representatives nervous and hindered performance. To understand sales visits at scale and improve training effectiveness, Impact Enclosures turned to the vendor Rilla and its analytics platform.

By implementing Rilla, managers could listen to sales calls non-intrusively, allowing reps to act naturally. The solution provided valuable analytics, such as talk ratios, which were used for targeted coaching. This dramatically increased coaching efficiency, reducing the time for a day's worth of ridealong reviews from eight hours to one. The use of Rilla led to a significant 43% increase in close rates for one top rep, speeding up the entire training process and ensuring sales promises aligned with operational delivery.

Impact Enclosures