Case Study: Top Flight Electric more than doubles technicians’ average sales with Rilla

How Top Flight Electric is breaking revenue records with virtual ridealongs

Top Flight Electric, a home services company, faced challenges in maintaining quality control and gaining insights into customer interactions due to their rapid growth. Managers could no longer perform in-person ridealongs with technicians, leaving them to rely solely on second-hand accounts of sales calls. This also prevented their marketing team from understanding customer needs, forcing them to create campaigns based on assumptions.

The company implemented Rillavoice's service, which uses AI to record and analyze sales calls, highlighting key moments and outcomes. This provided managers with a virtual ridealong for every technician, allowing them to standardize sales processes and improve coaching. The marketing team gained direct insights into customer conversations. As a result, technicians more than doubled their average sales, with one key employee seeing his weekly sales jump from $7,000 to between $15,000 and $30,000 and his close rate improve from 50% to over 70%. Rillavoice enabled Top Flight Electric to break regular revenue records.

Top Flight Electric

Ethan LaBouf

Lead Technician