Case Study: Five Star Bath Solutions reduces coaching time by 90% with Rilla

How Rilla helps Five Star Bath Solutions reduce coaching time by 90%

Five Star Bath Solutions, a bathroom remodeling company with over 100 US locations, faced significant challenges in effectively coaching its sales agents. Their previous methods, including physical ride-alongs and sales calls, provided a sanitized view of rep performance and failed to offer the granular insights needed for pointed feedback. They partnered with Rillavoice (Rilla) to find a smoother, more efficient process to verify sales delivery and help agents self-correct.

By implementing Rilla, Five Star Bath Solutions gained visibility into real customer interactions through transcripts and recordings. This allowed managers to provide specific feedback and steer new agents in the right direction quickly. The solution reduced agent coaching time by 90% and paid for itself within just six months. The company also highlighted that the cost of a Rilla license was far less than the expense of physical ride-alongs, making the investment highly efficient.

Five Star Bath Solutions

Dean Hartley

President