Case Study: Climate Experts achieves up to 40 daily ridealongs and a 167% higher close rate with Rillavoice

How Climate Experts achieves up to 40 daily ridealongs with Rilla

Climate Experts, a home services company specializing in indoor environment solutions, faced a challenge in training its growing team of sales representatives. Their sales managers lacked the time for physical ridealongs, making it difficult to identify bad habits and coach employees effectively. This lack of insight was a barrier to improving their sales close rate. To address this, they turned to the vendor Rilla and its service.

By implementing Rilla, the company gained tools for virtual ridealongs and call transcription. Using a custom AI scorecard, managers could quickly review and score calls to identify coaching opportunities. This solution from Rilla enabled the team to perform the equivalent of 30 to 40 virtual ridealongs daily. The results were significant: close rates increased by 167%, jumping from as low as 15% to as high as 40%, and the average ticket size for one technician nearly doubled from $550 to $950.

Climate Experts

Derek Cormier

CEO and Co-founder