Case Study: Five Star Bath Solutions reduces agent coaching time by 90% with Rilla

Five Star Bath Solutions reduces coaching time by 90% with Rillavoice

Five Star Bath Solutions, a bathroom remodeling company with over 100 US locations, faced a challenge in effectively coaching its sales agents. Physical ridealongs provided a sanitized view of interactions, and sales calls lacked sufficient feedback, making it difficult to verify performance and help new agents improve. They turned to the vendor Rillavoice for a solution to gain better visibility into their sales process.

By implementing Rillavoice, the company gained access to real-time customer feedback and call transcripts, allowing managers to quickly identify issues and provide targeted coaching. This solution reduced agent coaching time by 90% compared to ridealongs. Rillavoice provided such significant efficiency that the software paid for itself within six months, and the improved sales process was critical to the company's growth.

Five Star Bath Solutions