Case Study: Your Home Improvement Company achieves a 105% higher office closing rate with Rillavoice

Doubling the office close rate at Your Home Improvement Company

The customer, a home improvement company, faced the challenge of ensuring its widespread sales team consistently followed its proven 10-step sales presentation. Without a way to monitor real sales calls, leadership could not effectively coach representatives or verify their performance, making it difficult to maximize the value of expensive leads. They implemented Rillavoice to gain visibility into their sales process.

Using Rillavoice, sales managers could quickly review calls using keyword searches instead of listening to entire multi-hour presentations. This provided granular insight into rep performance and enabled effective, time-efficient coaching. As a result, the company increased its office closing rate by 105%, increased the average sale by about 20%, and hit its sales quota in three out of four months, dramatically increasing rep income and overall office performance.

Your Home Improvement Company

Matt Kelley

Sales Manager