Case Study: Rescue Air and Plumbing achieves 20% week-over-week growth with Rilla

Better training makes for better business at Rescue Air and Rescue Plumbing

Rescue Air and Plumbing needed a better way to train its technicians, as service managers could not personally ride along on the 30-40 daily service calls to ensure they were effectively promoting the company's membership program. The challenge was a lack of visibility into field interactions and a need for more effective coaching tools.

The vendor, Rillavoice, provided a solution that analyzes call recordings to identify if specific keywords were used. This allowed managers to review conversations and coach technicians on what they missed. Using Rillavoice led to a 20% week-over-week growth in performance from each tech and helped the plumbing department increase its revenue from $1 million to a projected $6 million.

Rescue Air and Plumbing

Josh Campbell

Owner