Case Study: My Plumber Plus achieves a 20% increase in average sale with Rilla

Better coaching leads to a 20% increase in sales at My Plumber Plus

My Plumber Plus, a home services company, faced a challenge in consistently coaching its large team of technicians to improve their sales techniques. With over 600 weekly service calls, managers could not be on every ridealong, making it difficult to provide feedback and help technicians identify what they were doing right or wrong in their customer conversations.

By implementing Rillavoice's conversation analysis software, the company gained a consistent way to record and dissect calls. This allowed managers to provide real-time, virtual coaching on up to 35 calls daily instead of a few ridealongs. The solution from Rillavoice led to a 14% increase in their conversion rate and a 20% increase in their average sale, while technicians became more self-aware and confident.

My Plumber Plus

Phil Hopkins

Director of Operations