Case Study: Aire Serv achieves higher conversion rates with Rilla

Aire Serv Boosts Conversion Rates Using Real-Time Coaching from Rilla

Aire Serv of Tipton County, a residential HVAC company, faced challenges in maximizing sales from customer interactions and obtaining online reviews. Their leadership needed a way to coach technicians effectively without being physically present on calls, as that often created an artificial pressure that hindered performance. They turned to the vendor Rillavoice for a solution.

By implementing Rillavoice's real-time call recording and coaching platform, technicians could immediately review their performance and receive instant feedback. This led to a 40 percentage point increase in conversions for replacement opportunities and a flip rate triple the industry standard. The solution also helped them systematize asking for reviews, resulting in up to 52 Google reviews in a single month. Rillavoice provided the tools to improve sales, customer experience, and technician confidence.

Aire Serv

Shan Erickson

Corporate Sales Trainer