Case Study: TicketCity reduces false positives and improves uptime monitoring with Rigor

Why TicketCity Made the Switch to Rigor

TicketCity, a leading online ticket reseller, faced significant challenges with unreliable website monitoring tools. Their previous solutions generated a high volume of false positive alerts and had poor performance, which disrupted their team and risked revenue loss during actual outages. This prompted their search for a new vendor, leading them to evaluate Rigor.

By implementing Rigor's synthetic monitoring, TicketCity gained customizable alerts and a robust triage process that verified outages before notifying the team, which drastically reduced false positives. The Rigor solution also provided valuable performance trending data and an easy-to-use interface. This allowed the engineering team to quickly identify and resolve issues, ensuring their ticket distribution channels remained reliable.

Ticketcity

Matthew Justice

Director of Engineering