Case Study: Parkmobile, LLC improves mobile app performance monitoring with Rigor

Parkmobile, LLC - Customer Case Study

Parkmobile, LLC, the leading provider of on-demand and prepaid mobile payments for on- and off-street parking, needed a fast and reliable mobile experience for the 80-90% of customers who use its mobile website and app. As the company grew, it also needed a better way to understand performance across its digital experience and track how its APIs affected customer engagement.

Parkmobile has used Rigor since 2011, and the team relies on Rigor’s executive reports, API Checks, and continuous monitoring to measure baselines, set goals, and pinpoint the exact cause of slowdowns or outages. With Rigor, Parkmobile says it can identify issues faster, respond with more confidence, and improve uptime and user experience, including quickly diagnosing a site access issue caused by DNS names not resolving.

Parkmobile, LLC

Andrew Hamilton

Chief Technology Officer