Case Study: National Vision saves over 1,000 man-hours with RightStar Systems and BMC FootPrints

National Vision - Customer Case Study

National Vision, one of the largest optical retailers in the United States, needed a faster, more scalable, and more reliable way to support its growing business. Its service desk relied heavily on manual processes, had limited reporting, and needed better incident handling, tracking, asset management, and customer satisfaction measurement. To address these challenges, National Vision worked with RightStar Systems and BMC FootPrints.

RightStar Systems implemented a hosted BMC FootPrints solution for National Vision, including Service Core and BMC Client Management, along with automated surveys and reporting. RightStar handled ongoing administration, patching, and updates, allowing National Vision to focus on core operations. The result was over 1,000 man-hours saved annually, with the company noting that automation of two processes saved about half a person’s time.

National Vision