Case Study: MSI Systems Integrators achieves streamlined service management with RightStar Systems

MSI Systems Integrators - Customer Case Study

MSI Systems Integrators, a provider of IT solutions for business continuity, enterprise security, unified communications, and data center optimization, needed to streamline its service management processes. The company’s existing BMC Service Desk Express setup lacked the structure and documentation required to support multiple managed services customers, unique service parameters, and a 24x7 service desk.

To address these challenges, MSI chose BMC Alignability for Service Desk Express, with implementation and training support from RightStar Systems. RightStar Systems helped MSI put formalized workflows, problem management, and configuration management controls in place in just three weeks—work that MSI estimated would have taken months to develop on its own—while also improving reporting and audit readiness.