Case Study: Modell’s Sporting Goods modernizes IT service with RightStar Systems’ BMC Remedyforce

Modell's Sporting Goods - Customer Case Study

Modell’s Sporting Goods, a fast-growing retail chain with more than 150 stores in the Northeast U.S. and a busy online business, needed a help desk that could keep up with its expanding IT environment. Its existing Service Desk Express setup had become too siloed and reactive, with multiple input methods, no single source of truth, and increasing demand from users for faster service and self-service options.

RightStar Systems implemented BMC Remedyforce, a cloud-based SaaS service desk, to simplify and consolidate Modell’s IT service management. The solution reduced the burden of maintaining hardware and software, provided a single easy-to-use interface, and automated key ITIL processes. While the case study does not cite specific numeric gains, Modell’s said Remedyforce became a key part of its IT strategy and would scale with future needs.

Modell's Sporting Goods

Hans Kantor

VP of IT