Case Study: University Health Care System reduces patient fraud and duplicate records with RightPatient

University Health Care System - Customer Case Study

University Health Care System in Augusta, GA, a 581-bed hospital using Epic, needed a better way to protect patient safety, reduce medical identity theft and fraud, and streamline registration in the ED. The system was facing cases of patients providing different names or dates of birth and wanted a user-friendly, hygienic, non-invasive identity technology that could create a unique patient identifier and prevent duplicate records and overlays.

University Health Care System implemented RightPatient’s photo biometrics (iris) solution, integrating it with Epic to match patients to the correct medical record and display the patient photo for verification. RightPatient helped University Health see nearly a 30% decline in chart corrections, eliminate write-offs associated with patient fraud, and enroll nearly 50,000 patients, with over 99% opting in to the biometric identification process.

University Health Care System